FAQ's

 

Customer Support & FAQ

We’re here to help! Below are answers to some common questions. If you still need assistance, feel free to contact us at help@stylentdecor.com — we’ll be happy to assist you.

📦 Faulty Item Received

  • If you receive a faulty item, simply send a photo of the item along with your order number to help@stylentdecor.com.

  • If the item arrives damaged or wears off in the first wash, we’ll send you a free replacement.

  • You do not need to return the faulty item — just a clear photo is enough.

⏰ Order Not Delivered on Time

  • We understand delays can be frustrating, especially if the item was meant for a special occasion.

  • Orders are shipped from our US or Chinese factory based on product demand and availability.

  • We usually ship within 2–3 days of receiving your order.

  • Delivery typically takes 10–12 days, but delays can occur due to local postal service issues.

  • We kindly ask for your patience if your package is slightly delayed. Tracking information will be provided, and we’re always here to update you on the status.

  • Once your order has left the factory, it cannot be canceled.

📏 Wrong Size Received

  • Please double-check your order confirmation to ensure the correct size was selected.

  • If you ordered the wrong size by mistake, contact us for exchange options.

  • If we sent the wrong size, we'll gladly send a free replacement. Just send us a photo of the item along with your order number to help@stylentdecor.com.

❌ Order Cancellation / Change of Mind

  • Orders can be canceled within 24 hours of being placed.

  • After 24 hours, most orders are already in processing or shipped and cannot be canceled.

🛍 Product Updates

  • Yes! We launch new designs and products weekly.

  • Follow us on Twitter and enable notifications to stay updated on the latest drops and sales.

🌍 Do You Ship Worldwide?

  • Yes, we ship worldwide!

📦 Shipping & Delivery

  • Orders have a 1–4 day processing period, followed by 7–18 days for delivery.

  • Total delivery time may range from 2–4 weeks, depending on your location and postal service efficiency.

📫 Tracking My Order

  • All orders include tracking once processed.

  • Didn’t receive your tracking number? Email us at help@stylentdecor.com with your order number and we’ll provide it.

  • You can track your order on our website using your order details and email address.

  • Note: Your order number is not your tracking number.

📨 Shipping Confirmation

  • You will receive:

    • An order confirmation email when your purchase is completed.

    • A shipping confirmation email once your order is dispatched.

💳 Payment Methods

  • We accept:

    • PayPal

    • Credit/Debit Cards

  • You do not need a PayPal account to make a payment.

🚚 Wrong Shipping Address

  • Entered the wrong address?

    • If your order hasn’t been shipped, email us immediately at help@stylentdecor.com.

    • If the order has already shipped, we cannot resend to a new address. Please ensure your address is accurate before placing the order.

💰 Taxes & Duties

  • For international orders, customs duties and taxes are the responsibility of the customer.

  • In the event of a return or exchange, duties and shipping fees are non-refundable.